As Big Stinky Dog Collars are handmade when ordered, our delivery time is approximately 14 days. If you need your collar for a special day, please let us know and we’ll do our best to get it out to you earlier if required.
All orders will be sent out via Australia Post. We do not send items with any tracking or insurance, if you’d like your items sent with tracking or insurance, please let us know. Special postage costs will be paid by the customer.
In the event that stock is not available due to circumstances beyond our control you will have option to either cancel the order or simply have it placed on our backorder system. Once the goods have arrived you will advised and the order will proceed as normal.
Deliveries to a different address are possible. Simply nominate the delivery address in the order shopping cart facility.
Order cancellation can only be accepted by email prior to the order leaving Boris’ kennel. After that time we ask you to follow the steps outlined in our cancellation policy.
You can cancel your order as long as the order has not already entered the delivery process. Please contact us by email on firstname.lastname@example.org
You will need to provide us with your name, the shipping address, and receipt number. If the order has already entered the delivery process then you will need to wait for it to be delivered and then arrangements made for the item to be sent back to enable the system of refunding to be undertaken.
Refunds & Returns
Big Stinky Dog believes in total customer satisfaction. In the event you are not satisfied with your order and it meets our refund criteria, we will begin the refund process for you.
In the event that a swap or a refund is agreed too – the customer will be expected to pay the delivery fees for the return of stock and the dispatch of the exchange item we will entertain the swap. If the error is on our behalf of course we will cover all costs and the aforementioned does not apply.
If the reason for the return is due to damaged or faulty goods OR if the return was caused by our actions, then we will pay for return postage.
If you’re returning goods for any other reason Big Stinky Dog will credit the purchaser for the full amount of the goods, at their discretion.
When customers are returning faulty goods, they may also lose their right to a refund if the goods have not been used in accordance with instructions, or have been abused or damaged.
If there are any other problems with your product please contact us for further advice. Sometimes a simple misunderstanding can come about afterall we are human and can make mistakes. To avoid unnecessary delays in return shipping and handling charges please do not hesitate to contact us via email.
In the event that Big Stinky Dog agrees to an exchange or a refund you are required to meet a minimum pre-requisite and one which is simple; The goods must be in original packaging, undamaged and in re-saleable condition.
Along with this, the item must have all accessories included with the return package in order for the credit process to be undertaken. Missing or damaged items will not be accepted and the refund / credit will not take place.
So in essence if you need to instigate a refund or a return please forward us an email to facilitate further information. The correct email address is email@example.com
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